Job Opportunity
* Spearhead project delivery for key clients across technical domains.
* Foster a collaborative work environment by leading cross-functional teams.
* Maintain regular communication with customer stakeholders through updates and progress reports.
* Conduct project reviews and business reviews to ensure timely completion of projects.
The ideal candidate will drive customer satisfaction by delivering projects on time, within scope, and budget. They will work closely with client stakeholders, manage and lead teams, and ensure quality control procedures are in place. The individual will serve as the primary point of contact for customers, understanding their needs, managing expectations, and ensuring high customer satisfaction.
Key Responsibilities
Project Delivery:
The Technical Program Manager is responsible for delivering projects on time, within scope, and budget. This includes overseeing all aspects of project execution, from initiation to closure.
Team Leadership:
The manager will lead cross-functional teams to achieve project objectives. This involves fostering a collaborative work environment, assigning tasks, and monitoring team performance.
Customer Communication:
The program manager will maintain regular communication with customer stakeholders through updates and progress reports. This ensures that customers are informed about project status and any changes or issues that may arise.
Quality Control:
The manager will ensure that quality control procedures are in place to guarantee the delivery of high-quality projects. This includes conducting project reviews and business reviews to identify areas for improvement and implementing corrective actions as needed.
Customer Satisfaction:
The Technical Program Manager's primary goal is to drive customer satisfaction by delivering projects on time, within scope, and budget. This requires strong collaboration with client stakeholders, effective project management, and a focus on quality control.