Account Manager Job Description
We are seeking a highly motivated and ambitious Account Manager to join our team. The primary objective of this role is to build and maintain strong, positive client relationships through clear communication and reliable service.
The Account Manager will be the main point of contact for clients, responsible for managing meetings, setting expectations, sharing updates, and presenting final work. This role ensures that clients feel informed, supported, and confident in the progress and outcomes of their projects.
* Main Objectives:
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
o Review final deliverables before submission to ensure they align with client expectations and goals.
o Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
* Relationship Building and Industry Engagement:
o Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills Required:
* Strategic Thinking: Able to understand client goals and work with the account strategy director and senior account manager to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship: This role reports to the Senior Account Manager
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our Operating Hours: We operate Monday to Friday, 9 am to 5 pm MST.