IT Specialist Job Description
We are seeking a skilled IT specialist to provide comprehensive support for our growing digital marketing agency. As a key member of our team, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks.
Our ideal candidate will have a strong background in computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365). They will also possess excellent troubleshooting and diagnostic skills, with the ability to solve problems independently and communicate solutions clearly.
The successful candidate will also have experience with endpoint management, SaaS administration, and automation tools. Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response is also essential.
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for employees.
* Provide internal IT support, resolving Windows, macOS, and mobile device issues.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Conduct regular software updates, security patching, and vulnerability assessments.
* Support cybersecurity initiatives, employee security awareness training, and incident response.
* Document processes, create user guides, and train staff on new technologies and best practices.
Requirements:
* Spoken and written English proficiency.
* Proven experience in IT support or similar roles, preferably in startups or fast-paced environments.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills, ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills, ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).