Job description
About Pulse Labs
The best insights have a pulse! At Pulse Labs, we revolutionize product development by delivering clear, actionable feedback at every stage of the product lifecycle. Backed by Google and Amazon, we provide naturalistic consumer usability testing and quality‑assurance services that help top tech companies refine game‑changing products in mobile, smart‑home, wearables, and automotive domains.
Role Overview
We’re seeking an enthusiastic Junior Project Manager to join our dynamic Operations Team. If you thrive in a fast‑paced, ever‑changing environment and love solving complex challenges, we’d love to meet you! In this role, you’ll support research projects from kick‑off through delivery—tracking timelines, costs, and participant engagement—so our customers gain the insights they need to build the next generation of technology.
Because many of our projects are part of ongoing research programs with long‑standing clients, building strong professional relationships and maintaining high quality standards are essential. This position is 100 % remote and open to candidates located in the US, Canada, or Brazil.
Key Responsibilities
* Coordinate with the Operations manager, UX researchers, and customers to develop project plans that meet client requirements, timelines, and business goals.
* Attend virtual client meetings and provide concise email updates on project status.
* Track budgets, costs, and timelines using Google Sheets, ASANA, (or similar tools), and flag variances early.
* Guide and support cross‑functional research project team members (e.g., Project Analysts, panel coordinators, vendors) to keep tasks on track and aligned with study objectives.
* Monitor study execution to ensure research protocols are followed and that high‑quality data is collected, validated, and stored accurately.
* Collaborate with the Panel Management team to confirm recruitment goals and monitor participant progress.
* Document best practices, FAQs, and template materials to streamline future projects.
* Log bugs or technical issues and escalate to the appropriate internal teams.
* Contribute ideas to improve internal processes and reduce manual effort—e.g., suggesting automations or integrations with product and engineering teams.
Basic Qualifications
* Bachelor’s degree in Communications, Business, Human‑Computer Interaction, or related field (or equivalent practical experience).
* 2+ years of experience in project coordination, user‑experience operations, research support, or related roles.
* Excellent written and verbal communication skills.
* Strong organizational skills with great attention to detail and follow‑through.
* Comfortable working independently in a distributed, rapidly changing environment.
* Proficient with Google Workspace (Docs, Sheets, Slides) or similar productivity suites.
Preferred Qualifications
* Demonstrated success supporting multi‑phase projects or studies.
* Familiarity with JIRA, Trello, Asana, or other project‑management tools.
* Exposure to user‑experience research, market research, or technical product teams.
* Experience developing training materials, SOPs, or help content.
* Passion for continuous improvement and experimentation.
The Perks
* Competitive salary
* Generous paid time off
* Remote‑first work environment