Business Technical Service Analyst Job Description
We are seeking a Business Technical Service Analyst to join our team. As a key member of our organization, you will be responsible for establishing strong relationships with clients and providing exceptional technical support.
The ideal candidate will have relevant experience in client-facing roles and PL/SQL development. You will be responsible for evaluating client business requirements, estimating effort, and guiding clients to utilize standard solutions while maximizing revenue.
You will participate in converting client business requirements into detailed technical specifications, presenting them internally and externally, and securing requirement sign-off. Additionally, you will gain knowledge of critical business impact issues from the Service Desk and assist with document maintenance to client system environments.
Key Responsibilities:
* Evaluate client business requirements and estimate effort
* Guide clients to utilize standard solutions while maximizing revenue
* Participate in converting client business requirements into detailed technical specifications
* Present technical specifications internally and externally
* Secure requirement sign-off
* Gain knowledge of critical business impact issues from the Service Desk
* Assist with document maintenance to client system environments
Requirements:
* Relevant experience in client-facing roles and PL/SQL development
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
Benefits:
* Flexibility to work from home
* People-centered environment
* Contact with teams from different countries
* Attractive salary and benefits package