Join to apply for the Customer Onboarding Manager - Brazil role at Insider.5 days ago Be among the first 25 applicantsJoin to apply for the Customer Onboarding Manager - Brazil role at Insider.Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About UsWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.As a Customer Onboarding Manager, you will be responsible for driving the onboarding process, ensuring successful and timely outcomes for new clients. Your role is crucial in accelerating Time to Value and ensuring customer retention by helping clients fully integrate and realize the value of Insider’s platform.You will collaborate closely with internal technical resources to empower and train customers on how to use Insider’s platform and its powerful features as efficiently as possible. Establishing strong, credible relationships with stakeholders at all levels of the client organization will be key to understanding their business and technical goals.Role Expectations:You will be expected to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.You will be prioritized if you have experience with short to medium-term projects and strong project management skills, as your role will heavily focus on managing multiple projects simultaneously.Qualifications:Minimum of 3 years experience in SaaS project management and client onboardingPM qualifications such as Agile, PMP, or Prince2 are a plusStrong communication skills, both written and verbal, with business fluency in EnglishTime and task management skills are essentialProven ability to communicate effectively with both internal and external stakeholdersDemonstrated success in delivering projects in a timely and efficient mannerKnowledge of Google Tag Manager, Google Product Feed, and Google Analytics is an advantageUnderstanding of webhooks and APIExposure to and understanding of AI-driven product recommendation tools and algorithms is a plusExperience with other CRM, ERP, or Marketing Automation platforms is an advantageResponsibilities:Project management of customer onboardings to ensure successful outcomes, accelerating Time to Value and driving customer growth and retentionCollaborate with internal technical teams to train customers on using Insider’s platform and features effectivelyBuild credible relationships with stakeholders at all levels, from senior management to end users, to understand their business and technical goalsDrive early adoption by setting KPIs and success metrics, ensuring full ROI for clientsAdvocate for customer business use cases with the product development teamEnsure smooth transition to the Customer Success Manager team by documenting client stakeholder roles and hierarchyContinuously enhance the onboarding experience by improving processes and training materialsWhere needed, tailor 1:1 onsite and remote onboarding sessions to exceed client expectationsEstablish trust and confidence in Insider's platform, ensuring successful early adoptionCoordinate effectively with client agencies and third parties to achieve desired outcomesEnsure the highest quality in deliverables, maintaining client satisfaction and facilitating a seamless post-onboarding transition to the Customer Success & Support teamsCollaborate with the development team to ensure custom development meets client expectations and standardsOwn the project, taking responsibility for successful implementation while working closely with both internal and external stakeholdersFacilitate exceptional user-enablement training and workshops to empower clientsWe provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Insider. by 2xCustomer Care Manager, Global Commercial OperationsSupervisor, Brazil Customer Care OperationsCustomer Solutions Manager,, Vaga Afirmativa para MulheresManager, Customer Success, Cybersecurity Payments-R-243436SUPERVISOR (A) DE ESCRITORIO DE SERVICOSWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr