Job Description
We are seeking a seasoned professional to oversee the delivery of IT services, ensuring seamless alignment with business objectives and strict service level agreements.
The ideal candidate will possess excellent leadership skills, adept at collaborating with cross-functional teams to drive process optimization, resolve issues efficiently, and enhance user satisfaction.
Required Skills and Qualifications
To excel in this role, candidates must demonstrate:
* Strong problem-solving and critical thinking abilities.
* Effective communication skills to comprehend users' business challenges.
* Exceptional leadership skills to lead global teams.
Technical / Functional Skills
Candidates should have hands-on experience with:
* IT Service Management tools like ServiceNow.
* Application monitoring software.
* Proficiency in PowerPoint and Excel.
* Understanding of organizational change management principles.
* Ability to conduct thorough interviews and select suitable team members.
Domain Expertise
A deep understanding of vendor management, SLA compliance, and service performance monitoring is essential.
Project Experience
Prior experience with SAP projects would be highly valued.
Certifications
An ITSM certification would be a significant advantage.