Job Title: Technical Support Specialist
We are seeking a skilled and experienced technical support specialist to join our team.
* Deliver exceptional technical assistance to clients, ensuring smooth and efficient operation of their IT environments.
* Provide top-notch first- and second-line support via email and remote tools, utilizing applications such as Office 365, Salesforce, and Slack.
* Utilize analytical skills to diagnose and resolve complex issues involving business applications, identifying root causes and implementing corrective measures.
* Develop and maintain positive relationships with clients, delivering a professional and customer-focused experience during all interactions.
* Translate technical information into clear, user-friendly language, effectively communicating complex ideas to non-technical stakeholders.
* Collaborate with internal teams and vendors to resolve complex technical issues, leveraging collective expertise to drive resolution.
* Develop and maintain accurate documentation of incidents, changes, and resolutions, ensuring seamless knowledge transfer and improved processes.
* Administer user accounts, permissions, and configurations, ensuring secure and efficient access to business applications.
Fluency in English is required, and proficiency in an additional language is a plus.
Required Skills:
* Technical Support
* Client Interaction
* Incident Management
* Problem Management
* Change Management
* Documentation
* Collaboration
* Tools and Technology
Preferred Qualifications:
* Bachelor's degree in Computer Science or related field
* Minimum 3 years of experience in technical support
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
What We Offer:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A collaborative and dynamic work environment