Job Description
Metrobi provides local courier services in 20 major metro areas across the U.S.
As an operational specialist, you will monitor ongoing deliveries and assist delivery drivers and shippers over the phone and live chat. This role requires:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support
The ideal candidate should be detail-oriented, proactive, and able to multitask effectively. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
This position involves:
* Monitoring and resolving delivery issues in real-time
* Providing exceptional customer service via phone and live chat
* Collaborating with internal teams to ensure seamless delivery operations
Key Responsibilities
1. Manage and resolve delivery problems efficiently
2. Offer top-notch customer care via phone and live chat
3. Work together with colleagues to ensure smooth delivery processes
Required Skills and Qualifications
To succeed in this role, you will need:
* Strong communication skills
* Excellent problem-solving abilities
* A proven track record in logistics, customer support, or a related field
What We Offer
We provide a dynamic and supportive work environment that fosters growth and development. If you are looking for a challenging and rewarding role, please submit your application.