Join to apply for the TÉCNICO DE SUPORTE DE TI II - NHANGAPI ( TEMPORÁRIO) 12 X 36 role at ILHA SERVICE TECNOLOGIA LTDA.OverviewILHA SERVICE TECNOLOGIA LTDA. is seeking a Técnico de Suporte de TI II for a temporary role located in Itatiaia, Rio de Janeiro. The schedule is 12x36 hours (06h-18h and/or 18h-06h) with availability for both shifts.ResponsibilitiesProvide technical support to users across all buildings, addressing hardware and software issues.Perform preventive, corrective, evolutive, and adaptive maintenance on IT equipment.Handle logistics, relocation, and transportation of equipment as required by SEFAZ-RJ; responsibilities to be performed by the contractor.Install, configure, and customize software and/or products on workstations and servers; detect issues in hardware components (plates, cables, connectors, drivers, power supplies, monitors, etc.).Assist with network-related tasks and ensure VPN installation/configuration and digital certificate setup where applicable.Maintain knowledge base integrity, organize documentation, and control access permissions.Present periodic maintenance and usage statistics of the knowledge base.QualificationsEducational background: Higher Education in IT or currently enrolled (from 3rd semester).Experience in IT support/help desk and in user-facing service, with strong user service orientation.Knowledge of hardware maintenance, software configuration, and Microsoft Office.Experience with Windows OS (Windows 7/10) and Windows server versions (2008/2016).Intermediate networking knowledge; experience with local Windows networks.Experience with email, antivirus, and database environments; familiarity with printers/scanners maintenance.ITIL v3 Foundation training is preferred.Ability to clearly and concisely communicate in writing and speaking; calm and patient under pressure.Willingness to participate in training, certifications, and continuous improvement.Benefits and CompensationSalary: R$ 2.091,27Vale-Alimentação: R$ 35,00 (desconto de 1%)Benefício indireto: R$ 285,22 (proporcional aos dias trabalhados)Seguro de VidaConvênio SescDetailsLocal de trabalho: Itatiaia, RJRegime de contratação: TemporárioJornada: Período IntegralNível hierárquico: OperacionalRequisitos adicionais: Ensino Superior em Tecnologia da Informação; tempo de experiência menor que 1 ano é valorizado.
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