Job Title: IT Support Specialist
Dingus & Zazzy is a digital marketing agency seeking a skilled IT Support Specialist to join our team.
Job Description:
Our ideal candidate will have experience in providing timely and effective technical support to internal teams. The successful candidate will be able to troubleshoot and resolve complex technical issues, install and configure computer hardware and software, manage user accounts and permissions, and provide training to staff on new technologies.
Required Skills & Qualifications:
* Strong troubleshooting and diagnostic skills
* Experience with endpoint management, SaaS administration, and automation tools
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Excellent interpersonal and communication skills
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
Benefits:
We offer a dynamic work environment, excellent opportunities for growth and development, and a competitive compensation package.
Key Responsibilities:
1. Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
2. Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
3. Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
4. Support the deployment and integration of new productivity and collaboration tools.
5. Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
6. Assist with cloud infrastructure management, data backup, and disaster recovery planning.
7. Conduct regular software updates, security patching, and vulnerability assessments.
8. Document processes, create user guides, and train staff on new technologies and best practices.
9. Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.