As an Account Manager, you will be at the forefront of client relationships, ensuring seamless execution and success of marketing campaigns. Your responsibilities include:
* Effective Communication: Liaise with teams and clients to maintain clear and consistent communication.
* Client Meetings: Lead discussions on results, strategies, and tasks, conducting meetings in English to align with client expectations and campaign goals.
* Client Success Ownership: Take charge of client satisfaction, working proactively to ensure their campaigns succeed beyond expectations.
* Support for Media Buyers: Provide essential support to media buyers, ensuring they have all necessary tools and resources for our clients' triumphs.
* Portfolio growth : Work on creating a good relationship with clients to grow their portfolio with us via upsells.
* Client retention : One of the main responsibilities for this role is to ensure client satisfaction so they keep working with us.
Required Skills and Qualifications
The ideal candidate should possess:
* A Bachelor's degree in Marketing, Business Administration, or a related field.
* A deep understanding of digital marketing services, including SEO, PPC, social media, and content marketing.
* +1 years as an Account Manager in agencies demonstrating a track record of customer satisfaction and experience working with at least 10 accounts.
* Exceptional interpersonal and relationship-building prowess, capable of fostering strong connections with clients and team members.
* Proficiency in multitasking and prioritizing in a fast-paced environment, ensuring all client needs are met timely.
* Problem-solving and negotiation skills.
* Fluency in English, capable of leading client meetings and discussions with ease.
Benefits
We offer:
* 100% remote work.
* Bonus based on individual performance.
* Remunerated rest time (2 weeks of annual leave + holidays).
* Maternity leave (4 months) and paternity leave (3 weeks).
* Presents for employees.
* Free English classes.
* An individual professional development program.
* A collaborative and innovative work environment.
This role is perfect for someone who values teamwork, is passionate about delivering exceptional results, and is eager to grow with our company.