Job Title: Scheduler Coordinator
About the Role
We're seeking a skilled Scheduler Coordinator to manage our team's scheduling coverage, ensuring seamless care coordination. As a remote scheduler, you'll be part of our 24/7 scheduling process, handling inbound and outbound requests.
Key Responsibilities
* Manage caregiver schedules, call-outs, and no-shows to guarantee continuous client coverage
* Handle scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) for efficient workflow
* Proactively identify coverage gaps and resolve scheduling conflicts in real-time
* Document updates accurately to avoid missed calls or service disruptions
* Collaborate with teammates for smooth handoffs across shifts and 24/7 coverage
Requirements
* 1–2+ years' experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Benefits
This role offers the opportunity to work remotely as part of a dynamic team, utilizing cutting-edge technology to deliver exceptional care coordination services.