Roles like this typically require a strong background in service delivery.
Key Responsibilities
* Lead the operation squads to deliver issue fixes and support to global business units.
* Work with the service delivery team, resolve client complaints and issues, and ensure effective processes and tasks are carried out.
* Communicate and develop good relationships with business, customers, and technical teams.
* Chair daily calls to coordinate open issues and next steps with the ability to prioritize, track and report.
Our ideal candidate will possess at least 3 years of experience working on service delivery models, with a minimum of 3 years of experience using Scrum and Kanban methods. They should also have experience working in customer-facing positions, with First level Kanban (KMP) and Scrum Master (CSM, PSM) certifications being mandatory. Second level certifications are desirable.
About Us
We value plurality, respecting differences and promoting an inclusive environment. We strive to provide remarkable experiences for our PEOPLE and partners through high-end technology and continuous improvement.
Personal Qualities
* Execute for results.
* Lead change and innovation.
* Team player profile.
* Prompted pressure.
* Behave proactively.
* Solve problems effectively.
What We Offer
* A laid-back environment with high autonomy.
* Great learning and networking opportunities with experienced colleagues.
* An international and multicultural team.
* Certifications and Training, partnerships.
* Language learning program.
* Licenses for online tech platforms and others.
* Mentoring & Buddy Programs.
* Job Rotation.
* Flexible & partial home office policy.
* Career growth opportunities.