Job Title: Business Technical Service Analyst
We are seeking a skilled Business Technical Service Analyst to join our team. This role involves establishing positive relationships with clients, understanding their business objectives and expectations, and providing technical support.
About the Role
The successful candidate will be responsible for evaluating client business requirements, estimating effort, and guiding clients to utilize standard solutions while maximizing revenue. They will also participate in converting client business requirements into detailed technical specifications and present them internally and externally.
This role requires strong knowledge of Oracle Database and PL/SQL development, as well as experience consulting with clients to meet their business needs. The ideal candidate will have advanced English language skills for speaking, listening, and writing.
Key Responsibilities
* Evaluate client business requirements and estimate effort
* Guide clients to utilize standard solutions while maximizing revenue
* Convert client business requirements into detailed technical specifications
* Present technical specifications internally and externally
* Assist with document maintenance and system environment updates
* Participate in release management and ensure code releases do not negatively impact client operations
Requirements
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English language skills for speaking, listening, and writing
What We Offer
* A people-centered work environment
* Flexibility to work from home
* Contact with teams from different countries
* An attractive salary and benefits package
At Our Company
We recognize that innovation and transformation happen in inclusive and safe work environments. As an equal opportunity employer, we encourage people with disabilities to apply to our job positions.