Join to apply for the SME-CX-Product Support role at CognizantAs a WebTech Implementation Specialist – SP, you will make an impact by implementing web products and analytics. The team supports clients around the world that speak Spanish and Portuguese.In This Role, You WillCommunicate with business customers, internal sales teams, and services teams via phone, email, chat as needed.Collaborate with customers on the implementation of web-based products and analytics tracking tags.Verify and troubleshoot existing implementations together with customers.Provide guidance, support, and educate customers on how to implement products.Employ strong, clear communication skills with customers and colleagues, displaying enthusiasm and a desire to succeed.Deliver high-quality service to customers, exceeding client expectations and quality scoring measures.Continuously work on developing and improving technical and soft skills.Follow up with customers regarding pending implementation.Work Model: Onsite. At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our various wellbeing programs.What You Need To Have To Be ConsideredFluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus for a career plan in the team.Intermediate knowledge in Front End Languages - HTML and Javascript (Developer mindset)Good troubleshooting skills of web development problems context.Strong communication skills, support to the client, and relationship management (Soft Skills).Time management and organization skills are needed due to our new and complex processes we have in the team.Quick learner: Person capable of learning quickly and engaging in team activities to improve the customer experience provided.Adapt and adjust: The client is a fast-paced company that changes very quickly and frequently.Team player: Proactively collaborates together with other members of the team in day-to-day activities and long-term process & workflow optimization.These Will Help You Stand OutProven Customer service, relationship management, and support skills.Demonstrable experience in web development.Back-end development skills would be considered a plus.Experience with various content- and ecommerce-oriented CMS platforms (e.g., Wordpress, Magento, Drupal, Joomla, Shopify).Experience working in a B2B and B2C environmentPlease upload your resume in English. We're excited to meet people who share our mission and can make an impact in a variety of ways.Seniority Level, Employment Type, and Job FunctionSeniority level: Entry level, Employment type: Full-time, Job function: Other, Industries: IT Services and IT Consulting, Business Consulting, and Services
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