Key Responsibilities· Handle player inquiries via chat, call, or social platforms (WhatsApp, Telegram, Instagram DM, etc.).· Guide new users through the registration, deposit, and verification processes.· Support payment-related transactions via Pix, Nubank, Itaú, Bradesco, and other local channels.· Record all conversations and tag outcomes properly in the CRM / KeChat system.· Identify and escalate suspicious accounts, technical issues, or high-value players to team leaders.· Collaborate with telesales and marketing teams to convert leads into first-time deposits (FTDs).· Maintain a high level of product knowledge about games, bonuses, and promotions.· Follow SOPs for issue handling, refunds, and campaign updates.Requirements· Fluent in Portuguese (written & spoken); English is a plus.· Basic understanding of Brazilian payment systems (Pix, CPF verification, banking apps).· Prior experience in online gaming, customer service, or chat support preferred.· Able to work flexible or rotating 9-hour shifts for 24-hour coverage.· Detail-oriented, patient, and responsible under pressure.· Comfortable using CRM tools, spreadsheets, and instant-messaging systems.Job Types: Full-time, CommissionPay: R$2, R$4,300.00 per month