About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions.
Role description
The Workforce Management Specialist is responsible for continuously overseeing (24/7) workforce schedules and staffing to ensure smooth operations and compliance with our Workforce Management Guidelines. You’ll play a key role in monitoring monthly and daily shift coverage, verifying attendance, and ensuring that each team is adequately staffed and prepared for monthly and daily demands.
Responsibilities
* Design and plan daily and monthly shift schedules
* Plan, organize and implement staff rotation strategy
* Investigate company's staffing needs and take actions to staff accordingly
* Assist in new employee onboarding
* Create, present and submit reports for upper management
* Verifies work schedules for employees to ensure the appropriate number of staff is available for each work shift
* Creates and maintains daily staffing reports, which include verifying employees' work hours, requested time off etc.
* Inconsistencies and scheduling concerns are reported to management to address
* Along with scheduling and monitoring employee work schedules, assist human resources in a variety of ways as requested by HR department and Team Managers
* Assisting in the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours
* Other administrative tasks and related duties requested by the direct Supervisor or Management.
Requirements
* Excellent organizational skills
* A bachelor's degree in business management, Human Resources, Law, or a related field is a plus
* Proficient in Microsoft Office (Word, Excel, etc.)
* Ability to work in a team and manage multiple tasks simultaneously
* Strong interpersonal skills and attention to detail
* Proficient in both verbal and written English
* Excellent communication skills
* Willingness to work in an office-based shift system
* Strong analytical skills
* Ability to quickly resolve scheduling conflicts and staffing issues
* Adaptability to changing business needs and fluctuating workloads
* Capable of making critical workforce decisions under pressure.
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