Job Title: Accounting Client Support Specialist
Location: Remote (UTC+2 Eastern Europe & South Africa business hours)
Salary Range: up to 2500 USD
Work Schedule: Monday - Friday, Must be available to work 9:00 AM - 5:00 PM (UTC+2) or 9:00 AM - 5:00 PM EST
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a fast-growing US-based tax and bookkeeping services provider supporting small businesses and startup founders - especially those with international roots. The team is lean, hands-on, and passionate about simplifying complex financial topics for entrepreneurs.
Position Overview:
We're looking for an Accounting Client Support Specialist who thrives on solving client problems, translating financial jargon into human language, and delivering top-tier service with speed and precision. You'll be a trusted point of contact, navigating everything from basic queries to complex account reviews. If you love digging into the details and creating clarity for others, this role is for you.
Key Responsibilities:
* Own the inbox: Manage Zendesk tickets from first touch to full resolution with speed and accuracy
* Communicate clearly and empathetically: Translate tax and bookkeeping details into plain English
* Troubleshoot independently: Use tools like QuickBooks, Xero, Salesforce, and internal systems to diagnose and resolve issues
* Keep internal knowledge sharp: Update macros, templates, and documents for future use
* Spot trends: Identify and propose fixes to recurring problems
* Maintain data integrity: Double-check all figures, forms, and files
* Track what matters: Prioritize client satisfaction, resolution speed, and zero-error delivery
Qualifications:
* 2+ years in a fast-paced client support or success role (accounting experience is a plus)
* Excellent written and verbal communication skills
* Exceptional attention to detail
* Proficiency in modern business tools and platforms
* Self-starter with a proactive, problem-solving mindset
* Stable internet connection and reliable work environment
* Availability to work Monday to Friday during either of the approved time zones
Nice-to-Haves:
* Experience supporting tax or financial software clients
* Familiarity with small business or startup operations
* Prior remote work experience