Provide technical support for HungerRush Point of Sale to ensure the stable operation ofcustomer hardware and software products. This includes troubleshooting, configuring,maintaining, supporting, and optimizing all HungerRush Point of Sale products, PChardware, software, and communication links. This job requires a technical understandingof IT, an appreciation of the food industry, and strong customer service skills.Essential Responsibilities and Duties:Provide first class Technical Support over the phoneIdentify, analyze, and correct technical and software issuesWork customer cases efficiently with the goal of optimizing and improving customersatisfactionEnsure customers issues are dealt with in a timely fashionEnsure that customer satisfaction is maintainedMaintain an available status to provide quick response times for customers callsWork closely with other departments to provide prompt resolutions to customerissuesEducation:Minimum – High school diploma (or Equivalent)Preferred – Associates Degree (or higher)Experience:Must Have: 1-3 years of experience in computer technology (prior help desk or call center experiences supporting a software product a big plus)Preferred but not required: Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)Previous experience working in the hospitality industryFamiliarity with POS equipmentBilingual Speaker (preferable) (Spanish/English)What You Need For This Position:Be flexible with working schedules, including nights and weekendsPossess strong verbal and written communication skills in the English languageCommunicate effectively in the English languageHave strong interpersonal skills, problem solving skills and negotiating skillsThink analyticallyWork in a fast-paced environmentBe organized and have strong time management skillsBe able to technically troubleshoot and reverse engineer:1. Windows2. Networking3. SQL Server (preferred)