As an IT Support Analyst, you will provide remote computer and IT system support. Excellent customer service and problem-solving skills are essential.
Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal knowledge base to provide and find solutions
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues as required
Qualifications:
Education & Experience:
* Associate's Degree in Information Systems or equivalent program, or a proven track record of IT experience
Desired Qualifications & Skills:
* Knowledge delivering IT solutions within a corporate environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
* Experience in centrally managed computer environments
* Supporting A/V environments not required, but is a plus