Process Improvement Intern
We're seeking a detail-oriented process-driven intern to join our Case Management team. The ideal candidate will help evolve our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
This role offers hands-on experience with a global company, mentorship, professional development, and networking opportunities.
About the Role:
* Fraud Case Intake and Resolution: Assist with tagging and triage of fraud-related case submissions.
* Document Return Materials Process: Document return materials processes for traceability and evidence handling.
* Standard Operating Procedures (SOPs): Support creation and refinement of SOPs for fraud and marketing workflows.
* Cross-Functional Collaboration: Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs.
* Platform Testing and Feedback: Participate in testing and feedback for new platform features.
* Reporting and Automation: Help draft reports and identify opportunities for automation and process improvement.
About You:
* Education: Currently pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year).
* Academic Performance: Strong academic performance and attention to detail.
* Skills and Tools: Passionate about structured processes and operational efficiency. Comfortable working across tools like Jira, Confluence, and Excel.
* Personal Qualities: Proactive communicator with strong English skills (written and verbal). Curious about fraud prevention, financial crimes, and enterprise automation.
Why Join Us:
* Hands-On Experience: Gain hands-on experience with a global company.
* Mentorship and Professional Development: Receive mentorship, professional development, and networking opportunities.
* Inclusive Environment: We celebrate diversity and are committed to creating an inclusive environment for all employees.