Technical Support Specialist
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective solutions to customers.
Key Responsibilities
* Handle customer support tickets and provide solutions
* Work closely with our engineering team to reproduce and resolve complex issues
* Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement
* Contribute to our community by writing technical blog posts, creating documentation, and sharing expertise
Requirements
* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments
* Networking experience is a must-have
* A knack for troubleshooting and dedication to finding solutions
* Excellent English written and verbal communication skills
* Collaborative spirit and ability to work effectively in a fast-paced, global team
* Time zone: GMT -5 to GMT -2
What You'll Gain
* Cutting-edge technology experience
* Global impact through contributing to a product used worldwide
* Career growth opportunities within a dynamic company
* Collaborative culture that values innovation and teamwork