Tech Role Summary
Business Technical Service Analyst PL/SQL Job Description
We are seeking a skilled Business Technical Service Analyst with experience in client-facing roles and PL/SQL to join our team. The ideal candidate will have the ability to establish strong relationships with clients, understand their business needs, and provide technical support and guidance.
Key Responsibilities:
* Develop and maintain long-term relationships with clients by understanding their business objectives and expectations.
* Evaluate client business requirements and assist in the evaluation process of effort estimation.
* Participate in converting client business requirements into detailed technical specifications and present them internally and externally for sign-off.
* Gain knowledge of identifying critical business impact issues from Service Desk and assists in resolving them.
Required Skills and Qualifications:
* Relevant experience or degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Advanced English level for speaking, listening, and writing.
Benefits:
* Flexibility to work from home.
* People-centered environment.
* Contact with teams from different countries.