**Job Overview**
Cadence is a language services firm servicing the due diligence industry. We provide high-quality interpretation and market research services to expert networks, investment firms, consulting firms, and market research firms. Our staff are located across multiple countries and functionally aligned to one of three time zones (APAC, EMEA, Americas).
We strive to promote internally whenever possible, so this is a limited opportunity to join an organization that values ambitious and efficient professionals keen to develop their career.
**About the Role**
This position plays a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. As a project manager for our interpretation team, you will be responsible for managing multiple projects per day, working closely with clients, and collaborating with colleagues to ensure quality, speed, and cost expectations are met.
You will identify the best linguist in our community for each client's objective, present their experience in a relevant way, and constantly evaluate profitability and client satisfaction.
The job involves synchronizing expectations between clients and linguists, chaperoning calls to ensure they begin successfully, and speaking with clients after projects to make sure they are satisfied.
The ideal candidate will have a bachelor's degree in a related field, fluency in English, and experience with Salesforce or similar CRM systems. Excellent written and verbal communication skills, strong organizational abilities, and goal-oriented mindset are also essential.
**Key Responsibilities**
Project management: manage multiple projects per day, working closely with clients and colleagues to ensure quality, speed, and cost expectations are met.
Client communication: communicate effectively with clients via email, phone, or WeChat about their needs and ensure their expectations are met.
Linguist matchmaking: identify the best linguist in our community for each client's objective, present their experience in a relevant way, and recruit new linguists if necessary.
Executing projects: synchronize expectations between clients and linguists, chaperone calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied.
**Requirements**
Bachelor's degree in a related field
Fluency in English. Fluency in an additional language is a bonus.
Experience with Salesforce or similar CRM systems
Excellent written and verbal communication and client service skills
Strong organizational and multitasking abilities
Goal-oriented, driven, and highly motivated to succeed & take on challenges
Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
**Working Hours & Location**
This is a fully-remote role where you can work from home. You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region. Weekends and overnights shifts are available with a commensurate increase in compensation.
**Compensation & Benefits**
Salary commensurate with experience
Paid time off
Health insurance
Annual allowance for professional development expenses