Role Summary
This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
We are seeking a Creative Automation & Client Success Specialist to help leading brands and agencies in Brazil scale their creative production using our in-platform design tool.
The successful candidate will be responsible for designing high-performance templates, managing onboarding processes, leading training, and acting as a strategic partner to our clients.
* Key Responsibilities:
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value we bring to their creative process.
About You
* You should be fluent in Portuguese and English (Spanish is a plus).
* You have experience with Figma, Photoshop, InDesign, and/or After Effects.
* You are a strong communicator and natural presenter, able to lead client calls regularly.
* You are tech-savvy and enthusiastic about automation and smart workflows.
* You have great project management skills and can handle multiple projects and timelines without losing the details.
* You have at least 2 years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* You are a fast learner who's excited to grow with us across the Americas.
Why This Role?
* You will join a fast-growing start-up working with some of the world's top brands and agencies.
* You will have remote-first, flexible work culture with autonomy and support.
* You will be part of a young, diverse, and passionate team building the future of creative production.
* You will have the opportunity to grow your career at the crossroads of design, tech, and client success.