Retail Operations Specialist
Key Responsibilities
* Oversee daily store operations to ensure a consistent store image, proper merchandising, and effective execution of sales activities.
* Develop, update, and enforce store operation standards (SOPs) across all locations.
* Lead sales target planning, monitor performance, analyze results, and prepare operation and business reports.
* Plan and coordinate in-store promotional and marketing activities, including product launches, seasonal campaigns, and membership events.
* Manage store teams: recruitment, scheduling, training, performance evaluation, and motivation.
* Oversee inventory management to ensure timely replenishment, prevent stock-outs, and avoid overstock.
* Resolve daily operational issues and ensure a high-quality shopping experience for customers.
* Conduct competitive analysis and monitor market trends, providing insights and improvement suggestions.
* Support strategic planning for store expansion, store optimization, and improving overall channel efficiency.
Requirements
* Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
* 3+ years of experience in retail store operations or similar roles.
* At least 1 year of experience in a supervisory or managerial position.
* Experience in chain retail or consumer electronics stores is a strong advantage.
* Strong leadership, communication, and cross-functional coordination skills.
* Data-driven mindset with strong business acumen and analytical capabilities.
* High execution capability, stress resilience, and flexibility to adjust working hours according to business needs.
* Proficiency in office software and the ability to prepare and analyze operation and sales reports.
* Customer-oriented mindset with strong service awareness.
What We're Looking For
A proactive, organized professional with a passion for improving store operations, boosting sales performance, and creating exceptional customer experiences.