Job Overview
We are seeking a skilled professional to monitor ongoing deliveries and assist delivery drivers and shippers over the phone and live chat.
This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
* Key Responsibilities:
* Monitor deliveries and resolve any issues that may arise
* Assist delivery drivers and shippers with inquiries and concerns
* Provide excellent customer service and support
Requirements
* Essential Skills:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support
What We Offer
A dynamic and supportive work environment with opportunities for growth and development.