Job Opportunity:
Service Desk Engineer
* Deliver high-quality technical support via email and remote tools.
* Resolve complex issues involving Office 365, Salesforce, Slack, and other business applications.
* Manage incidents and service requests across multiple platforms.
Key Responsibilities:
* Provide first- and second-line technical support.
* Diagnose and resolve issues with various business applications.
* Log, track, and manage incidents and service requests.
Requirements:
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
* Familiarity with ITIL-aligned processes.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to work on a variety of complex technical issues.