ResponsibilitiesResponsible for executing services and providing technical support to customers including: commissioning, energy & water saving audits, product optimization and advanced troubleshooting at customer sites.Investigate and resolve technical problems on specific products, modules and systems with application and deep product knowledge at customer sites or remotely.Train customers or other Field Service Engineers on advanced product features.Execute remote support for customers or own Field Service Engineers.Preparation of assigned service jobs according to the FSE Handbook.Follow up on actions and promises made to customers.Write service report on site and obtain customer’s signature.Update service execution IT systems with relevant information.Report unsafe practices and other safety incidents according to local reporting procedures.Capture Installed Base on site and communicate sales leads to sales organization.Proactive recommendations to customers related to our service portfolio including upgrades.
#J-18808-Ljbffr