About the Role:
We are seeking a detail-oriented and proactive professional to ensure the smooth functionality and efficiency of day-to-day IT operations.
Main Responsibilities
* Assist in maintaining the day-to-day functionality and efficiency of IT systems, including troubleshooting and resolving technical issues in a timely manner.
* Generate and provide IT reports for desktops, printers, peripherals, telephone systems, and cellular devices, providing valuable insights to stakeholders.
* Coordinate installation and maintenance of complex software systems, ensuring seamless integration with existing infrastructure.
Key Qualifications
* Bilingual: Portuguese (Fluent) and English (Advanced), enabling effective communication with diverse stakeholders.
* Proven experience in IT support or a similar role, with a strong track record of delivering high-quality results.
* Strong knowledge of desktop systems, peripherals, and telecommunication devices, as well as familiarity with organizational systems and user access management.
* Excellent communication and customer service skills, with the ability to respond effectively to customer requests and communicate solutions clearly.