FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
**SÃO PAULO**
Our São Paulo office is located in the heart of the city, a region full of cultural spaces and history. The office houses several different teams, from Operations to Technology. We have an auditorium where we can host presentations, lectures and fun activities!
**PRIVATE CLIENT TEAM**
Together, our client-obsessed team create an unrivalled, personalized shopping experience in the luxury fashion industry.
We understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focused on earning heart share of our clients.
One of our priorities is to increase the spending power of an existing client book along with engaging new clients, while developing potential clients.
We approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences.
**THE ROLE**
You will be responsible for cultivating and developing relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.
You'll develop a unique skillset as you engage and drive customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.
We need someone with strong client development skills, solid commercial acumen and a deep knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets.
Experience of working with high profile clients in the luxury fashion industry is essential, combined with a capability to develop strategies and action plans.
WHAT YOU WILL DO:
- You'll develop the Farfetch Private Client base (a portfolio of 100+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the FARFETCH Private Client service.
- You'll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI's.
- You'll create and send personalized communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
- You'll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
- You'll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
- You'll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level
- You'll support the Customer Service team to resolve Private Client issues when necessary.
- You'll attend brand events as required to aid business development and act as a FARFETCH brand ambassador.
WHO YOU ARE:
- You have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this.
- You have deep knowledge of current, international fashion trends, designers and products, and a passion for styling.
- Bring an existing strong client book, with an elite list of clients (totaling at least $4m).
- You are be able to understand and interpret analytics into recommendations.
- You are resilient, with a problem solving and solutions focused attitude, with a logical
- approach to situations.
- You have a proven ability to engage and build customer relations (clienteling).
- Excellent written and verbal communication etiquette in our English. A second
- language is advantageous.
- Excellent team player but also able to work on own initiative.
- Comfortable with ambiguity, adopting a flexible approach.
- You are organized and able to meet deadlines.
- You have strong computer literacy and an understanding of the digital world.
Before Applying