Job Summary:
The IT Support Analyst will provide remote computer and IT system support for employees in Brazil.
This role requires a professional with excellent customer service and problem-solving skills, as well as a process and project-oriented mindset.
Key Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal knowledge bases to both provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Qualifications:
Education & Experience:
A minimum of an Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience is required.