Join the IT Infrastructure leadership (US team) of a large multinational financial company
Qualifications
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10+ years experience in
IT Production Management
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Good experience in managing high-pressure incidents
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6+ years of experience in IT Production in Large Organizations
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5+ years experience leading governance processes, stabilizing large-scale production environments.
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Strong familiarity with ITIL, incident management tools (ServiceNow), and operational governance frameworks.
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Bachelor's degree in IT, Computer Science, or related.
Preffered skills:
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ITIL Expert, PMP, or CBCP.
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Experience in finance, e-commerce industries
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Knowledge in DevOps/SRE practices
ENGLISH
- Advanced (Professional) or Fluent!!!
Key Responsibilities
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Provide 24/7 on-call support for executive-level incident briefings
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Craft executive-ready summaries of incidents, impacts, and remediation plans
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Lead governance meetings with US senior executives, aligning production stability goals with organizational priorities.
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Support KPIs to track incident trends, operational health, and progress on stabilization initiatives.
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Own special assignments to diagnose and resolve chronic production issues, coordinating cross-functional teams to implement long-term fixes.
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Partner with engineering and operations teams to embed preventive measures into production systems.