Job Description
As an Operations Specialist, you will play a critical role in ensuring the smooth execution of delivery operations. Your primary responsibilities will include monitoring ongoing deliveries, assisting delivery drivers and shippers over the phone and live chat, as well as maintaining accurate records of delivery status and other key metrics.
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* Ensure seamless delivery operations by closely monitoring ongoing deliveries and providing assistance to delivery drivers and shippers as needed.
* Utilize strong communication skills to resolve any issues that may arise during delivery operations.
Requirements for Success
* Strong analytical and problem-solving skills to effectively handle complex delivery scenarios.
* Ability to multitask and prioritize tasks to meet deadlines.
* Experience in logistics, courier operations, call center, or customer support.
* Proficiency in English.
* Ability to work based on the Eastern US time zone (EDT).
About Metrobi
Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.
Benefits
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and enjoy working in a fast-paced environment.