Service Delivery Manager
This is a unique opportunity to join our team as a Service Delivery Manager. In this role, you will be responsible for overseeing the delivery of services to our customers.
Key Responsibilities:
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
* Own the incident management process for your accounts, prioritizing roles, communication cadence, escalations, and post-incident reviews.
This role requires experience in service delivery, managed services, IT operations or enterprise support serving external customers. You should have hands-on experience with incident management and ITSM practices (incident/problem/change) ideally in an ITIL-inspired environment.
Hands-on experience with 24/7 or extended-hours operations including on-call or follow-the-sun setups ,
LI >Following industry best practices to create or improve SOPs/runbooks training first-line / SRE teams, Experience maintaining configuration/environment data for customer systems ,
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,’, “With excellent communication skills both written and spoken you must be comfortable discussing technical topics with engineers (cloud distributed systems data platforms ) explaining them in clear business terms to customers ',“ Strong background working in small fast-moving remote teams flexible contract structure direct employment via global payroll partner contractor B2B depending location preference”],