Customer Service Representative
This role involves providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Update and maintain accurate customer records and account information in the system.
* Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Build positive relationships with customers through empathetic and clear communication.
* Document customer interactions, track recurring issues, and provide feedback to improve service quality.