This role is ideal for an individual who thrives in a fast-paced environment, communicating effectively with clients and internal teams to deliver exceptional customer experiences.
About the Role
The primary focus of this position is to provide top-notch support to clients, including tour operators, travel agencies, and end customers. This involves addressing their inquiries, liaising with suppliers, and managing bookings in accordance with established standards and procedures.
* Establish strong relationships with clients through professional and enthusiastic interactions, embodying the company's values at all times.
* Provide accurate and timely information in response to client inquiries, ensuring seamless resolution of their queries.
* Document all call activity clearly and accurately in the Back Office system, maintaining transparency and accountability.
* Promptly respond to online and email requests, adhering to service level agreements and key performance indicators.
* Maintain detailed records of bookings, including reservations, special requests, amendments, and cancellations, ensuring seamless execution.
* Evaluate and escalate issues appropriately, following established protocols to ensure swift resolution.
* Foster high standards of service quality and professionalism, upholding the company's reputation in the industry.