We're seeking a seasoned professional to drive growth in the Brazilian financial market. As a Key Account Manager, you will be responsible for maintaining and expanding our presence through exceptional service delivery.
About the Role
This part-time opportunity has the potential to evolve into a full-time position based on business needs and client expansion. You will serve as the main point of contact for our key customer in Brazil, ensuring seamless coordination between their technical team and ours.
Primary Objectives
* Maintain and Strengthen Client Relationships: Foster strong relationships with our key customer in Brazil through regular communication, on-premise support when required, and timely issue resolution.
* Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, aiming to onboard new clients over time.
Key Responsibilities
Client Relationship Management
* Serve as the primary point of contact for our existing customer in Brazil.
* Conduct regular calls with the client to facilitate effective communication and address any concerns promptly.
* Monitor client satisfaction and proactively address issues to ensure loyalty and retention.
New Business Development
* Build on the foundation established by our sales team to develop strategic sales approaches for engaging identified prospects in Brazil's banking and finance sector.
* Nurture relationships with potential clients and manage them through the sales pipeline.
Market Insight and Reporting
* Stay informed about market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular updates to our global sales team on client activities and new business opportunities.
* Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement:
* Initial Setup: Part-time (16–24 hours per week, 2–3 days) with a focus on supporting the existing client and prospecting new clients.
* Potential Transition: The role may transition to full-time based on workload, client engagement, and success in new business acquisition.
Qualifications:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs:
* Client satisfaction and retention rate
* Response time to client inquiries
* New business opportunities generated
* Revenue growth from the Brazilian market