About Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.
Metrobi's delivery service helps consumers and businesses send packages quickly and efficiently.
About the Role
This role focuses on maintaining smooth delivery operations, ensuring timely package delivery, and addressing customer inquiries via phone and live chat.
* Proficiency in English is essential for this position.
* The ideal candidate must work within the Eastern US time zone (EST).
* Prior experience in logistics, courier operations, call center, customer support, or account management is highly beneficial.
Key Responsibilities:
Main responsibilities of this role include monitoring delivery routes, communicating with drivers and shippers, and ensuring seamless courier service operation.
This involves effectively managing multiple tasks, prioritizing urgent issues, and escalating problems to senior team members when necessary.
As an operations specialist, you will play a vital role in maintaining high customer satisfaction levels by resolving issues promptly and professionally.