Project Manager — Client DeliveryCompany: Hitch Location: Remote (U.S. preferred) Type: Full-TimeAbout HitchHitch is a fast-growing fintech platform powering digital home equity and non-QM lending for mortgage lenders. We provide a white-label loan origination experience that helps lenders increase conversion, automate underwriting, and deliver a modern borrower experience.We partner directly with leading lenders and embed teams within client programs to deliver high-impact product and engineering initiatives.Role OverviewWe are hiring a Project Manager to lead delivery for a strategic client engagement with one of our key lending partners. This role will be embedded in the client program and act as the bridge between Hitch’s engineering team and the client’s business stakeholders.You will gather requirements, manage delivery timelines, coordinate cross-functional teams, and help shape product and workflow strategies that improve borrower conversion, underwriting efficiency, and operational performance.This role combines project management, client engagement, and product strategy in a fast-moving fintech environment.What You’ll DoClient & Stakeholder ManagementServe as the primary day-to-day delivery lead for the Deephaven projectWork directly with client stakeholders to understand business goals, underwriting workflows, and operational needsTranslate client requirements into clear product and engineering deliverablesLead client meetings, status updates, and roadmap discussionsManage expectations, priorities, and delivery timelinesProject & Delivery ManagementOwn project planning, execution, and delivery milestonesCoordinate cross-functional teams including engineering, product, and QATrack progress, identify risks, and remove blockersMaintain project documentation, requirements, and timelinesEnsure high-quality releases aligned with client goalsProduct Strategy & OptimizationHelp clients improve loan conversion and underwriting outcomesRecommend workflow improvements and product enhancementsAnalyze feedback, usage patterns, and performance metricsCollaborate with Hitch product leadership on roadmap decisionsIdentify opportunities to automate processes and improve borrower experienceRequirements & ExecutionGather and document detailed functional and technical requirementsDefine acceptance criteria and implementation scopeWork closely with engineers during development cyclesSupport testing, validation, and production launchesWhat We’re Looking ForRequired Experience3–7+ years in project management, product operations, or client delivery rolesExperience working with engineering teams and technical productsStrong stakeholder management and communication skillsExperience managing complex software delivery projectsAbility to translate business needs into technical requirementsHighly organized with strong execution and follow-throughNice to HaveMortgage, lending, fintech, or financial services experienceExperience with loan origination systems (Encompass or similar)B2B SaaS or enterprise client delivery experienceAgile / Scrum experienceExperience with underwriting or financial workflow optimizationBackground in product management or consultingSuccess in This RoleYou will succeed if you:Deliver projects on time with strong client satisfactionHelp improve client conversion and underwriting outcomesProvide clear structure and direction to engineering teamsIdentify product improvements that create measurable business impactBuild strong relationships with client stakeholdersWhy Join HitchWork directly with major mortgage lenders shaping next-generation lending technologyHigh ownership and direct impact on product and client successFast-moving startup environment with strong growth opportunityCollaborative, technical, and product-driven culture