IT Service Management Specialist
We are seeking a highly skilled IT Service Management specialist to join our team and lead the development and enhancement of our IT service management platform.
* This role involves designing, developing, and implementing complex IT service management solutions using industry-leading tools such as ServiceNow.
* The ideal candidate will have expertise in IT service management best practices, process design, and implementation.
* They must be able to work in a fast-paced environment, collaborating with various teams and stakeholders to deliver high-quality results.
To succeed in this role, you will need:
* A bachelor's degree in Computer Science, Information Technology, or a related field.
* 5-7 years of experience in IT service management, preferably with a focus on ITOM.
* Strong knowledge of IT service management frameworks, processes, and technologies.
* Proficient in programming languages such as JavaScript, HTML, CSS, and Glide API.
* Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with AI, Virtual Agent, Robot Process Automation (RPA).
Benefits of working with us include:
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
* A competitive salary and benefits package.
If you're a motivated and talented individual who is passionate about IT service management, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!