Operations Manager (Tech-Sales Account) page is loaded## Operations Manager (Tech-Sales Account)remote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted Yesterdayjob requisition id: ASU The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Experts. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.**Location: Nuvali, Sta. Rosa, Laguna****Work Arrangement: 100% Onsite****Work Schedule: Shifting (Majority Nightshift)*****EXPERIENCE:**** Minimum of 5-8 years call center experience required, with at least 3-5 years at the manager level* 2-3 years directly managing call center supervisors* Proven and demonstrable leadership, management, and motivational skills* **Non negotiable experience with sales (hard-selling/upselling),** call center technology, including ACD, workforce management agent productivity tools, and quality management tools.* Proficiency using MS office suite***DUTIES AND RESPONSIBILITIES:**** Support directives from Call Center leadership.* Lead, coach, and develop Call Center Supervisors.* Set and prioritize goals to achieve business objectives.* Collaborate with HR, Training, Workforce, Finance, and Quality teams.* Drive improvements in people, processes, and technology.* Ensure client, subscriber, and quality expectations are met.* Recognize and reward top performers.* Manage budgets, projects, and changing priorities.* Maintain strong floor presence and open communication with staff.### WelcomeUse this site to view the status of applications you've submitted and to take action on important tasks related to those applications.
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