About this role
We are seeking a strategic and results-driven leader to head our project management team. In this role, you will inspire, coach and develop your team while driving account expansion and uncovering new business opportunities within existing clients.
Key Responsibilities
* Lead a high-performing team of project managers, fostering a culture of goal-oriented achievement.
* Support project managers in overcoming challenges, strengthening client relationships and ensuring delivery meets company standards.
* Identify skill gaps and development needs, promoting continuous learning and growth within the team.
Account Expansion & Business Growth
* Act as a strategic advisor to clients, identifying opportunities to expand our footprint through staff augmentation or other solutions.
* Design and execute strategies to grow revenue within existing accounts by opening new positions and increasing value delivered.
* Ensure account growth is balanced with high retention rates, keeping team members motivated, satisfied and performing at their best.
* Work closely with the sales team to develop proposals and pitch new services, bringing insights from client interactions to the table.
* Set and monitor account expansion targets, driving the team to meet or exceed growth and retention goals.
Delivery Excellence, Retention & Process Improvement
* Oversee project delivery across accounts, ensuring project managers maintain high standards of performance, quality and client satisfaction.
* Guarantee team members are engaged, supported and positioned for success within client teams.
* Establish routines and frameworks to proactively monitor satisfaction, performance and potential turnover risks, acting early to address challenges.
* Continuously improve the delivery function by designing and implementing scalable processes, tools and best practices.
* Establish and track key performance indicators (KPIs) for delivery and retention, using data to inform decisions and share insights with leadership.
Client Success & Relationship Management
* Build strong, trust-based relationships with senior stakeholders at client companies.
* Navigate complex challenges, mediate conflicts when necessary and ensure we are seen as a true strategic partner.
* Act as an escalation point for complex issues, providing guidance and solutions that align with both client and company interests.
Cross-Functional Collaboration
* Partner with talent acquisition to ensure alignment between delivery capacity, growth goals and retention strategies.
* Work alongside people and sales teams to optimize hiring, onboarding and employee experience.
* Contribute to company strategy, sharing trends and feedback to help evolve our value proposition and go-to-market approach.
Requirements
* Mandatory skills:
* Native or bilingual proficiency in English and Portuguese.
* Proven experience leading project management, account management or client success teams, ideally in tech, outsourcing or staffing industry.
* Strong commercial mindset with a track record of driving revenue growth within existing accounts while ensuring high retention rates.
* Excellent negotiation, relationship-building and communication skills.
* Strong problem-solving and conflict-resolution abilities.
* Process-oriented with a knack for designing and implementing scalable frameworks.
* Ability to thrive in a fast-paced target-driven environment.
* Strong knowledge of software development environments.
About Us - Our Culture
We're all about people
There's always room for improvement, and continuous improvement is in our essence
Be ready to take challenges as they come. It's all about attitude and commitment
We work as a team, we thrive as a team, and we evolve as a team
We work hard to deliver high-quality services and look forward to exceeding expectations
We promise you honesty, transparency, and openness, regardless of the situation
Perks and Benefits
* Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.
* Rely on a network of partners and allies that will help you convert grit into revenue.
* Choose to work remotely or at our office – we are a distributed team, after all.
* Get your own MacBook (none of that BYOD stuff here).
* Enjoy tasty snacks, soft drinks and booze at our HQ.
* Get financial support to take part in conferences, meetups and relevant events.