Job Title: IT Specialist
We are seeking a skilled IT professional to join our team.
The ideal candidate will possess strong technical skills, excellent communication abilities, and the capacity to work effectively in a fast-paced environment.
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms
* Support the deployment and integration of new productivity and collaboration tools
* Monitor and maintain endpoint security
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
* Support cybersecurity initiatives and document processes
Key qualifications include:
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
Responsibilities
Our IT Specialist will be responsible for:
* Providing technical support to employees
* Configuring and maintaining computer systems and networks
* Managing user accounts and permissions
* Supporting the deployment of new tools and technologies
* Monitoring and maintaining endpoint security
* Assisting with cloud infrastructure management
* Conducting regular software updates and security assessments