Provide technical support for HungerRush Point of Sale to ensure the stable operation of
customer hardware and software products. This includes troubleshooting, configuring,
maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC
hardware, software, and communication links. This job requires a technical understanding
of IT, an appreciation of the food industry, and strong customer service skills.
Essential Responsibilities and Duties:
* Provide first class Technical Support over the phone
* Identify, analyze, and correct technical and software issues
* Work customer cases efficiently with the goal of optimizing and improving customer
satisfaction
* Ensure customers issues are dealt with in a timely fashion
* Ensure that customer satisfaction is maintained
* Maintain an available status to provide quick response times for customers calls
* Work closely with other departments to provide prompt resolutions to customer
issues
Education:
* Minimum – High school diploma (or Equivalent)
* Preferred – Associates Degree (or higher)
Experience:
* Must Have: 1-3 years of experience in computer technology (prior help desk or call center experiences supporting a software product a big plus)
* Preferred but not required:
* Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)
* Previous experience working in the hospitality industry
* Familiarity with POS equipment
* Bilingual Speaker (preferable) (Spanish/English)
What You Need For This Position:
* Be flexible with working schedules, including nights and weekends
* Possess strong verbal and written communication skills in the English language
* Communicate effectively in the English language
* Have strong interpersonal skills, problem solving skills and negotiating skills
* Think analytically
* Work in a fast-paced environment
* Be organized and have strong time management skills
* Be able to technically troubleshoot and reverse engineer:
1. Windows
2. Networking
3. SQL Server (preferred)