Key Role: Client Relationship Manager
This role is responsible for building and maintaining strong relationships with agency clients, primarily in the chiropractic, dental, and medspa sectors. Daily client communication, data-driven performance management, and coordination with internal teams are key components of this position.
Essential Responsibilities:
* Daily Client Interaction: Be the primary point of contact for each clinic client, communicate daily via calls, emails, and texts, provide clear updates on campaign performance, next steps, and upcoming improvements.
* Client Onboarding Process: Lead new clients through setup, ensuring tracking, GoHighLevel, and campaigns are properly configured, set expectations around timelines, deliverables, and what strong performance looks like.
* Campaign Performance Monitoring & Troubleshooting: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate, identify drops or issues early and diagnose potential causes, suggest actionable fixes.
* Interdepartmental Coordination: Communicate findings and improvement plans to the right team members, ensure changes are executed effectively and followed through, bridge the gap between performance data and hands-on execution.
Required Skills & Qualifications:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Able to interpret data and turn insights into clear actions.
* A proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* A team player who collaborates well across departments.
Benefits:
This role offers a unique opportunity to make a meaningful impact in the lives of our clients, driving growth and success through strategic relationship management and data-driven decision making.
What We're Looking For:
We're seeking a highly motivated and results-driven individual who can excel in this dynamic role, bringing a passion for building strong relationships and driving business growth.