Customer Success Manager Position
We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships and ensuring seamless onboarding processes.
This role involves:
* Serving as the primary point of contact for assigned customers;
* Leading discovery meetings with key users and stakeholders from customers and partners;
* Building strong relationships with key stakeholders to drive engagement and long-term success;
* Identifying upsell and expansion opportunities by aligning product capabilities with customer needs;
* Analyzing customer usage data to proactively address risks and drive retention strategies;
Requirements
* 2-4 years of proven experience in a similar role;
* Excellent verbal and written communication skills with strong customer-facing abilities;
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs;
* A can-do approach with strong problem-solving skills and the ability to work under pressure;
* Fluent in English; additional languages are a plus.
Why Join Us?
* Work with a dynamic and innovative team;
* Collaborate with industry-leading clients and gain exposure to cutting-edge technologies;
* Enjoy the flexibility of remote work and a healthy work-life balance;