Service Delivery Manager Job Description About the Company: We are a leading provider of enterprise support and consulting services for open-source analytics and data infrastructure platforms. Our team is comprised of experts in Apache Druid, Apache Flink, StarRocks, and other emerging technologies. We work with mission-critical systems that require fast, stable, and available performance. ----------------------------------- About the Role: 1. We are seeking an experienced Service Delivery Manager to oversee our service operations. 2. The ideal candidate will have experience in managed services or IT operations serving external customers. 3. You will be responsible for SLAs and incident processes, on-call coverage,