About the Role:
The Escalation Manager position involves providing high-level escalation support for customer issues that impact business relationships and sales opportunities.
Responsibilities:
• Lead cross-functional teams to resolve critical issues
• Develop and execute action plans to address complex situations
• Communicate critical issue status to executive staff, sales teams, and other stakeholders
• Identify systemic issues and drive actions to prevent future problems
Requirements:
• Fully fluent in English, Portuguese, and Spanish (written & verbal)
• Customer experience with sales & service delivery roles (10+ years)
• Past experience as Escalations Engineer/Manager or similar roles desired
Fully Fluent In Multiple Languages,